Assistant General Manager/Support

Do you believe culture is key to a business’s success? Do you enjoy mentoring others? Do you believe tacos and margaritas make life better?

If yes,  … then Centro Restaurant Group (CRG) is looking for you to serve as our Assistant General Manager/Support. Join our awesome and fun team and be a key leader in building our positive work environment.

Why Centro Restaurant Group?

Food and drink with innovation. Atmosphere felt with energy, heart, and dedication. 

Centro Restaurant Group aims to create fun fast-casual concepts that provide a welcoming and memorable experience for all guests while providing speedy and thorough service and quality food and beverage. 

Our company values lie within our team and our community. CRG is devoted to fostering a fun and respectful space for our staff and our guests. We view our relationship with our community as symbiotic – when we nurture our family, our family grows and becomes stronger and thus, helps us better serve our community. In addition, CRG nurtures our team. We work hard to create an equitable, positive, and fun experience for all staff. We will invest as much in you as you invest in us, and are focused on not only having a cohesive and efficient team but in creating leaders.

As a valued member of our team your compensation package would include:

  • Salary of $40,000 plus tips
  • Medical, dental and vision plans
  • Retirement savings plan with 3% match
  • Paid time off
  • Free meals and employee discounts
  • Annual all staff celebrations/parties 

This is where you come in…

Your Impact

As CRG’s Assistant General Manager/Support your core responsibility will be to create and maintain a positive environment for both staff and guests. As the Assistant General Manager/Support you will collaborate with the General Manager to manage labor costs, implement policies and procedures, and supervise all Front the House (FOH) staff.

Responsibilities of the job include but are not limited to:

Supervision: Assist in the supervision of all FOH staff and create team buy-in through…

  • Overseeing all store operations in the absence of a General Manager
  • Delegating tasks to employees
  • Continuously coaching with constructive feedback
  • Collaborating with executive team to ensure staff training objectives have been met
  • Assisting with hiring, training and discipline
  • Enacting shift cuts and employee breaks
  • Collaborating on the FOH schedule

Guest Experience: Maintain CRG hospitality standards through …

  • Serving as an expert on CRG’s hospitality standards and consistently educating and holding staff accountable to these standards
  • Acquiring a deep understanding of CRG’s service model and online ordering system
  • Participating in on the floor service, particularly during peak hours
  • Actively looking for ways to assist and interact with guests
  • Assisting with customer complaints
  • Maintaining consistency and quality control across all CRG food and beverage 

Daily Operations: Uphold quality and consistency through…

  • Implementing company-wide procedures and standards of operation including but not limited to expo and take-out protocol, allergens procedure, and refunds/refires
  • Problem-solving tech issues as they arise with a calm and in-charge demeanor
  • Assisting with managing labor costs
  • Overseeing safety and sanitation standards during shifts

Leadership: Role-model leadership daily through …

  • Serving as a confidant and representing a unified management team with the General Manager
  • Exhibiting professionalism, accountability, poise and compassion
  • Internalizing a responsibility for developing oneself and staff
  • Actively engaging in professional development
  • Participating in other management meetings when necessary 
  • Executing clear communicated parameters around tip-pool eligible hours and manager hours

What You’ll Bring 

  • Management experience
  • Supervision and mentorship skills
  • The ability to work both autonomously and as a team
  • A thirst to learn, develop oneself, and an openness to constructive criticism
  • Experience working with diverse teams
  • Conversational Spanish skills preferred but not required
  • Commitment to CRG’s mission and values

Centro Restaurant Group is an equal opportunity employer

We value diversity, inclusion and belonging at Centro Restaurant Group (CRG). CRG does not discriminate against any employee or applicant on the basis of race, color, creed, religion, national origin, sexual orientation, gender identity or expression, physical or mental disability, age, marital status,  familial status, or veteran status. 

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